Shipping policy

Our goal is to provide a clear, reliable, and transparent shipping experience for all customers. Please review the information below regarding our shipping process.

Shipping Area

We currently ship exclusively within the United States. At this time, we do not offer international shipping.

Shipping Costs

We offer FREE shipping on all orders, with no minimum purchase required.
All shipping costs are clearly displayed at checkout. There are no hidden fees.

Order Processing Time

  • Order processing time: 1–4 business days (Monday to Friday).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Order cut off : 7 PM PST

Estimated Delivery Time

  • Shipping origin: International fulfillment centers (including Asia).

  • Transit time after dispatch: 7–12 business days (Monday to Friday).

Estimated total delivery time: 8–16 business days, including processing and transit.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or peak demand periods.

Shipping Carriers

Orders are shipped using trusted international and domestic carriers, including but not limited to USPS, FedEx, and other reputable logistics partners.

Tracking Information

  • Tracking is available for all orders.

  • Once your order has been shipped, you will receive an email confirmation containing your tracking number and tracking instructions.

You can also track your order at:
https://lomapaws.com/pages/track-your-order

Incorrect or Missing Items

If your order arrives with missing or incorrect items, please contact our customer support team within 7 days of delivery. We will investigate the issue and provide an appropriate resolution, such as a replacement or refund, where applicable.

Company Information

Site name: Lomapaws
This store is managed by LommadCo LLC

Address: 340 Whitney Ln, Sheridan, WY 82801, United States
Phone: +1 (914) 540-7132
Email: support@lomapaws.com

Customer support hours:
Monday to Friday – 8:00 AM to 7:30 PM (PST)

We will respond to your email within 24-48 hrs (Mon–Fri) — weekend messages answered Monday.