Refund policy

Our goal is to ensure a fair, transparent, and customer-focused return and refund process. Please review the policy below before submitting a return request.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, undamaged, and in original packaging.

  • Proof of purchase is required.

  • Certain items may be non-returnable for hygiene or safety reasons (if applicable, this will be stated on the product page).

Return Authorization Process

All returns must be approved by our customer support team before being sent back.

To request a return, please contact us at:
support@lomapaws.com

Once your return request is approved, our team will provide detailed return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Customer remorse returns (changed mind, incorrect size ordered, no longer needed):
    The customer is responsible for return shipping costs.

  • Defective, damaged, or incorrect items:
    We will cover all return shipping costs.

  • Restocking fees: No cost

Shipping fees are non-refundable unless the return is due to an error on our part.

Refunds

  • Once the returned item is received and inspected, you will be notified of the refund status.

  • Approved refunds are processed within 7–10 business days after the returned item is received.

  • Refunds are issued to the original payment method used at checkout.

Please note that processing times may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please place a new order after your return has been approved.

Missing or Incorrect Items

If you receive a missing, incorrect, or damaged item, please contact us within 7 days of delivery.
We will investigate the issue and provide a replacement or refund where applicable.

Company Information

Site name: Lomapaws
This store is managed by LommadCo LLC

Address: 340 Whitney Ln, Sheridan, WY 82801, United States
Phone: +1 (914) 540-7132
Email: support@lomapaws.com

Customer support hours:
Monday to Friday – 8:00 AM to 7:30 PM (PST)

We will respond to your email within 24-48 hrs (Mon–Fri) — weekend messages answered Monday.