Privacy policy

Last updated: January 17, 2026

This Privacy Policy describes how LommadCo LLC, operating under the brand LomaPaws (“we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from lomapaws.com (the “Site”) or otherwise interact with our services (the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

When you interact with our Site, we may collect the following types of personal information:

Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction details (processed securely by third-party payment providers)

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages viewed, interactions, and usage data

  • Cookies and similar tracking technologies

Customer support communications

  • Information you provide when contacting us for support or inquiries

We do not knowingly collect personal information from children.

2. How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and refunds

  • Provide customer support and respond to inquiries

  • Communicate with you about your orders or account

  • Improve and optimize our website and services

  • Prevent fraud and ensure site security

  • Send marketing or promotional communications (you may opt out at any time)

3. Marketing and Advertising

We may use your information to display relevant advertisements on our Site or on third-party platforms.
This includes the use of cookies and advertising technologies provided by Shopify and its partners.

We do not sell your personal information.
Your data is only shared as necessary to operate our business, deliver services, and run advertising campaigns.

You can opt out of marketing emails at any time by using the unsubscribe link included in our emails.

4. How We Share Personal Information

We may share your personal information with trusted third parties only when necessary, including:

  • Shopify, which hosts our online store and provides ecommerce services

  • Payment processors and fraud prevention services

  • Shipping and fulfillment partners

  • Analytics and advertising providers that help us improve our Services

All third parties are required to protect your information and use it only for the purposes specified.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information in order to provide and improve its services.
Your information may be transferred to and processed in countries other than your own.

To learn more about how Shopify handles personal information, please visit:
https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze performance, and support advertising activities.
You can control or disable cookies through your browser settings, though this may affect certain site features.

7. Data Security and Retention

We implement reasonable security measures to protect your personal information.
However, no method of transmission over the Internet is completely secure.

We retain your personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, or resolve disputes.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

We will not discriminate against you for exercising your privacy rights.

9. Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.
Any updates will be posted on this page with a revised “Last updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Site name: Lomapaws
This store is managed by LommadCo LLC

Address: 340 Whitney Ln, Sheridan, WY 82801, United States
Phone: +1 (914) 540-7132
Email: support@lomapaws.com

Customer support hours:
Monday to Friday – 8:00 AM to 7:30 PM (PST)

We will respond to your email within 24-48 hrs (Mon–Fri) — weekend messages answered Monday.