Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship only within the United States. At this time, we do not offer international shipping.

2. How much does shipping cost?

We offer FREE shipping on all orders, with no minimum purchase required.
There are no hidden fees.

3. How long does delivery take?

Orders are processed within 1–4 business days (Monday to Friday).
Once shipped, delivery typically takes 7–12 business days.

Estimated total delivery time: 1–18 business days.

Please note that delivery times are estimates and may vary due to carrier delays or peak periods.

4. Where do your products ship from?

Our products are fulfilled through international fulfillment partners, including facilities located in Asia.
This allows us to offer a wider product selection while keeping prices accessible.

5. Will I receive a tracking number?

Yes. All orders include tracking.

Once your order ships, you will receive an email with your tracking number and instructions.
You can also track your order here:
/pages/track-your-order

6. What payment methods do you accept?

We accept secure online payments through trusted payment providers available at checkout.
All transactions are encrypted and processed securely.

7. Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it.
Please contact us as soon as possible at support@lomapaws.com.

Once an order has been shipped, it cannot be canceled.

8. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging.

All returns must be approved by our support team before sending any items back.
Please review our Return & Refund Policy for full details.

9. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, incorrect, or with missing items, please contact us within 7 days of delivery.

We will review the issue and provide a replacement or refund where applicable.

10. How can I contact customer support?

You can reach our support team by email at:
support@lomapaws.com

Support hours:
Monday to Friday – 8:00 AM to 7:00 PM (PST)

We aim to respond to all inquiries within 24–48 business hours.